Refund policy
1) Returns & Exchanges
We want you to love your order. If it’s not quite right, you can return your items within 14 days of delivery.
Eligibility
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Item must be unused, unwashed, with tags and in original packaging.
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Include your order number or proof of purchase in the parcel.
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Return Postage: For change-of-mind returns, you (the customer) will cover the return postage costs.
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For faulty or "not as described" items, we will cover the return postage.
How to start a return
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Email support@someron.com with your order number and reason.
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We’ll reply with a Return Authorisation and our UK return address.
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Post the item back to us using a trackable service.
Note: Parcels sent back without prior authorisation may be refused to ensure the process remains speedy and traceable.
Statutory Cancellation Right (UK)
In line with UK Consumer Contracts Regulations, you have a 14-day cooling-off period to cancel your order after delivery. Once you have notified us of your intent to return, you have a further 14 days to send the goods back to us. We may withhold the refund until the goods are received or you provide proof of return.
Faulty / Not as Described
If an item is faulty, you have a short-term right to reject it within 30 days for a full refund. After this period, we will repair, replace, or refund as required by the Consumer Rights Act 2015.
Non-returnable items
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Made-to-order or personalised items.
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Underwear, socks, and face coverings (for hygiene reasons).
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Gift cards.
2) Refunds
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We’ll notify you once we’ve received and inspected your return.
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If approved, refunds are processed to your original payment method within 10 business days.
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Important: For change-of-mind returns, original delivery fees and return postage costs are non-refundable.
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By law, refunds must be issued no later than 14 days after we receive the goods back (or proof of return).
3) Damages & Issues
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact support@someron.com immediately with photos and your order number so we can evaluate the issue and make it right.
4) Shipping & Delivery
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Processing time: 1–2 working days.
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UK Delivery: Shipped via Royal Mail or tracked courier services.
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Missed Deliveries: If a parcel is returned due to an incorrect address or failed collection, the customer will be responsible for additional postage costs to re-ship.
5) Contact
Email: support@someron.com